Terms and conditions of sale
1. PURPOSE AND GENERAL
ORTOMEDIPLUS, S.L.U. (hereinafter THE COMPANY) welcomes you and invites you to carefully read the General Conditions of Use of this Website that describe the terms and conditions that will be applicable to your browsing of the same, in accordance with the provisions of the applicable Spanish regulations. Given that ORTOMEDIPLUS, S.L.U. If you may modify these Terms of Use in the future, we recommend that you visit them periodically to be duly informed of the changes made.
If you have any questions regarding the Terms or Data Protection Policies, you can contact us through our contact channels.
The contract may be formed, at your option, in any of the languages in which the Terms are available on this website.
Through the Website, THE COMPANY provides information about its products and offers the possibility of their acquisition. The condition of Customer implies adherence to the Terms and Conditions of Sale, as well as the Legal Notice and Privacy Policy of the version published at the time the Website is accessed.
In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in the Legal Notice, Privacy Policies and Terms and Conditions of Sale, to the extent that this may be applicable to them.
2. COMPANY DATA
The sale of items through this website is carried out by ORTOMEDIPLUS, S.L.U., with address at P.I EL RUBIAL, C/ 8, Nº 11, 03400, VILLENA, ALICANTE, VALENCIAN COMMUNITY, Mercantile Registry of Alicante, T.3997, Folio 202, Sheet nº A-152943, 1st Inscription, with NIF B54972187, telephone 965817960 and email info@ortomediplus.com
3. DATA SECURITY
ORTOMEDIPLUS, S.L.U. You agree to treat the data confidentially, in accordance with our data protection policies.
The contracting of the services offered by ORTOMEDIPLUS, S.L.U. on this page, it is carried out in a secure environment through the implementation of an SSL (Secure Sockets Layers) data encryption system that guarantees the protection of communications via the Internet with it. The Client/User can verify that they are in a secure operating environment by observing the closed padlock at the bottom of their screen.
The User undertakes to make lawful and appropriate use of this Website as well as the services provided by the company in accordance with this Legal Notice and not to carry out activities contrary to the law, morality, public order and in general, to make good use of these conditions.
ORTOMEDIPLUS, S.L.U. reserves the right, in the event that it carries out any activity contrary to the law, the right to cancel the orders of any User or to deny access to the Website, without prior notice, and to exercise the legal actions it deems appropriate.
4. AVAILABILITY OF THE SERVICE
THE COMPANY wishes to inform its Clients and Users that it is exclusively aimed at an audience over 18 years of age and that the territory in which it accepts and distributes orders is the European Union (hereinafter, the “Territory”).
THE COMPANY does not ship orders outside of this Territory. If a user is interested in receiving an item outside the territory of the United States, they should contact THE COMPANY through the form or by sending an email to info@ortomediplus.com andwe will study their request and inform them about it.
5. ERROR CORRECTION
You may correct errors related to the personal data provided during the purchase process by contacting info@ortomediplus.com as well as exercising the right of rectification contemplated in our Privacy Policy.
If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service at the 965817960 telephone number or email address info@ortomediplus.com to rectify the error.
6. PRODUCT DESCRIPTION AND AVAILABILITY
The descriptions of the products displayed on the Website are made based on the information provided by THE COMPANY’s suppliers. However, the information given about each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on the website of THE COMPANY, are displayed on the Site as a guideline, and may contain any difference or error with the real product.
All orders are subject to product availability. If the contracted good or service is not available, THE COMPANY may supply a good or service of similar characteristics that has the same or higher quality without price increase. In this case, the consumer and user may exercise their rights of withdrawal and termination under the same terms as if it were the good or service initially required. Or you will get your money back.
7. PRICES
The prices on the website include VAT, but exclude shipping costs, which are calculated during the purchase procedure and, in any case, known to the customer before the order is placed. Once you enter the address data and select the shipping options, the system displays the total calculation of the shipping costs.
In accordance with the provisions of Article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
Prices may change at any time, but any changes will not affect orders in respect of which we have already sent you an Order Confirmation.
8. MEANS OF PAYMENT
The means of payment will be as follows:
1) Visa, Mastercard, American Express, Affinity Card.
2) Bizum
3) Cash on delivery
By authorizing the payment in the purchase procedure, you are confirming that the credit card is yours or that you are the rightful holder of the gift card or credit card.
9. ORDER PLACEMENT
Once the order has been formalised, i.e. with the acceptance of the Terms of Sale and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.
10. CANCELLATION OR MODIFICATION OF ORDERS
THE COMPANY will accept cancellations and/or modifications of orders when requested prior to shipment of the same. To do so, you must send an e-mail to info@ortomediplus.com
However, the company does not guarantee that it will be able to carry out these changes if the order is already in its last stage of preparation, so please communicate them as soon as possible.
11. PURCHASE WITHOUT REGISTRATION
This website also allows purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is complete, you will be offered the possibility to register as a user or continue as an unregistered user.
12. DEADLINE, PLACE OF DELIVERY AND LOSS.
TERM
Unless there are circumstances arising from the personalisation of the products, or unforeseen or extraordinary circumstances arise, we will send you the order consisting of the product(s) listed in each Dispatch Confirmation within the period indicated on the website according to the delivery method selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of going ahead with the purchase by setting a new delivery date, or cancel the order with a full refund of the price paid.
For the purposes of these Terms, “delivery” or the order has been deemed to have been “delivered” at the time when you or a third party indicated by you acquires physical possession of the products, which will be evidenced by signing for receipt of the order at the agreed delivery address.
DELIVERY
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the registration form or another indicated in the order, and which in any case must be included within the Territory.
THE COMPANY will not be responsible for errors caused in delivery when the delivery address does not conform to reality or has been omitted.
THE COMPANY will not be responsible for errors caused in delivery when the Customer sends to its own shipping company.
THE COMPANY informs the Customer that it is possible for the same order to be divided into several deliveries.
For security reasons, THE COMPANY will not ship any orders to PO boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.
IMPOSSIBILITY OF DELIVERY
If we are unable to deliver your order, we will try to find a safe place to drop it off. If we are unable to find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to have it shipped back to you.
In the event that after 15 days from the time your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it terminated. As a result of the termination of the contract, we will refund the price of the product, without any undue delay and in any event within a maximum period of 14 days from the date on which we consider the contract terminated. Please note that the transport resulting from the resolution may have an additional cost, so we will be authorised to pass on the corresponding costs to you.
13. WITHDRAWAL
By virtue of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, as long as you are contracting as a CONSUMER AND USER, there is a right to withdraw.
The withdrawal period is 14 calendar days without the need for justification, from the time you or a third party indicated by you (other than the transporter), acquired physical possession of the last of these goods.
In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the expiry of the corresponding period.
To exercise the right of withdrawal, you must notify us at our email address at info@ortomediplus.com or at our postal address: P.I EL RUBIAL, C/ 8, Nº 11, 03400, VILLENA, ALICANTE, COMUNIDAD VALENCIANA for the attention of the company ORTOMEDIPLUS, S.L.U., of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by mail, fax, or email). You may use the model withdrawal form below, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the expiry of the corresponding period.
MODEL WITHDRAWAL FORM
(you must only complete and send this form if you wish to withdraw from the contract)
To the attention of ORTOMEDIPLUS, S.L.U., with address at P.I EL RUBIAL, C/ 8, Nº 11, 03400, VILLENA, ALICANTE, VALENCIAN COMMUNITY with telephone 965817960 and email info@ortomediplus.com
– I hereby inform you that I withdraw from my contract of sale of the following property:
– Order received on ……../………./……………
– Name of the consumer and user or consumers and users:
– Address of the consumer and user or consumers and users:
– Date:
Once the request has been received, the COMPANY will indicate the transport company to be used in the event that such return is attributable to the COMPANY.
In the case of an order with home delivery, the refund process will begin to count at the time the returned product(s) is received in our warehouses. The period will not exceed fourteen calendar days from the day following the communication of the return by the customer to THE COMPANY. We will proceed to make this refund using the same means of payment used by you for the initial transaction, unless you tell us otherwise, expressly detailing the means of payment through which you want us to make the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.
In the event that the consumer and user has expressly selected a delivery method other than the least expensive method of ordinary delivery (such as the express delivery option), the trader will not be obliged to reimburse the additional costs arising therefrom.
You will not incur any costs as a result of the return. OPTION 2: The customer will bear the costs of the return.
The CLIENT will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
The customer must package the goods to be returned in such a way that they are protected during transport back to the COMPANY.
Under no circumstances may the CLIENT return a product without having previously informed The COMPANY.
14. RETURNS OF DEFECTIVE PRODUCTS
In cases where you consider that at the time of delivery the product does not comply with the stipulations of the contract, you must contact us immediately through our contact channels providing the details of the product as well as the damage it suffers, where we will indicate how to proceed.
The product can be returned according to the procedures indicated for withdrawal.
We will carefully examine the returned product and will notify you by e-mail within a reasonable time if a refund or replacement of the product is appropriate (if applicable).
The refund or replacement of the item will be made as soon as possible and in any event within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
Amounts paid for products that are returned due to a defect or defect, where it actually exists, will be refunded to you in full, including the delivery costs incurred to deliver the item to you and any costs you would have incurred in returning it to us. The refund will be made in the same means of payment that was used to pay for the purchase.
15. WARRANTIES
If you contract as a consumer and user, we offer you guarantees on the products that we market through this website, under the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests itself within a period of three years from the delivery of the product.
The products are deemed to be in conformity with the contract provided that (i) they conform to the description provided by us and possess the qualities presented by us on this website, (ii) they are suitable for the uses for which products of the same type are ordinarily intended, and (iii) they present the usual quality and performance of a product of the same type that are reasonably expected. In this sense, if any of the products does not comply with the contract, you must inform us by following the procedure detailed in the section on RETURNS OF DEFECTIVE PRODUCTS and through any of the means of communication provided for this purpose.
The products we sell, especially handicraft products, can often feature the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and colour, will not be considered defects or defects. On the contrary, their presence should be counted on and appreciated. We only select the highest quality products, but natural characteristics are unavoidable and should be accepted as part of the individual appearance of the product.
16. JURISDICTION AND EXTRAJUDICIAL MECHANISMS FOR CLAIMS AND REPARATIONS.
The use of our website and the contracts for the purchase of products through this website will be governed by Spanish law.
In this regard, if the purchase between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an out-of-court resolution of consumer disputes accessible through the Internet address:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
Likewise, the customer is informed that the COMPANY has official complaint forms available to the User, for the purpose of the service offered by the COMPANY, in the official languages of the territories where the COMPANY operates. The aforementioned complaint forms may be requested by the User through the COMPANY’s User Service and the option to access them will be automatically sent. The User must specify in the email and the exact location from which the request is made that it must coincide with the place where the service is performed, in case of doubt, the latter will be the place where the claim must be filed.
